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Front Desk Representative

2 months ago

Chandler Arizona, United States Residence Inn Chandler Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Chandler. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:
  • Provide attentive and courteous service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy by effectively managing room assignments and rates.
  • Answer guest inquiries regarding hotel amenities, services, and local attractions.
  • Process guest requests and resolve any issues in a timely and professional manner.
  • Maintain accurate records and reports, including room inventory and guest information.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.