Front Desk Services Director

3 weeks ago


New York, New York, United States Loews Regency Hotel Full time
Job Description

The Front Desk Services Director will oversee the provision of exceptional front desk services, ensuring a seamless welcome experience for guests.

Key Responsibilities
  • Coordinate curbside check-in and assist with registration, rooming, and account settlement.
  • Ensure timely resolution of guest complaints and maintain accurate occupancy data.
  • Apply effective yield management sales strategies to maximize daily rooms revenue.
  • Liaise with Concierge to provide optimal communication and exchange of information.
  • Ensure adherence to hotel standards, policies, and rules.

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