Front Desk Manager Assistant
3 days ago
As an Overnight Front Desk Agent at 3232 Hotel LLC, you will play a vital role in ensuring guest satisfaction and security.
About the Role:
- This is a full-time position for the midnight to 8am shift.
- You will be responsible for covering front desk operations, including check-in and monitoring of property access.
- Maintaining active certifications in EAP and FLSD is essential for this role.
Your Key Responsibilities:
- Provide exceptional guest service, responding promptly to their concerns and requests.
- Maintain accurate records of guest interactions and updates in our cloud-based system.
- Field incoming phone calls, offering assistance with hotel inquiries and availability.
- Process guest transactions, posting additional charges to folios and updating the system for any cancellations or changes.
- Accommodate walk-in guests, charging them appropriately for available rooms.
- Verify guest credit information before allowing check-in.
- Utilize our internal system to track and respond to guest requests.
Requirements:
- Certification as a building Fire Safety Director by the FDNY.
- Willingness to undergo on-site examination for FLSD certification and train others on safety procedures.
- High school diploma or equivalent required.
- Able to work flexible hours, including weekends and holidays.
- Comfortable learning and working with cloud-based hotel management software.
- Previous experience in a front desk position or comparable customer service role.
- Fluency in a secondary language (Spanish, French, etc.) is a plus but not a requirement.
Compensation: Estimated salary range: $45,000 - $60,000 per annum, depending on experience.
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