Customer Service Representative

4 hours ago


Auburn Hills, Michigan, United States Shermeta Law Group, PLLC Full time
Customer Service and Collections Representative

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service and Collections Representative. As a key member of our Auburn Hills-based law firm, you will be responsible for providing exceptional customer service and collecting debts on behalf of our clients.

Key Responsibilities:
  • Place and receive collection telephone calls to resolve customer inquiries and disputes.
  • Evaluate accounts for legal action and take necessary steps to collect debts.
  • Utilize PC-based applications, including the Internet and auto-dialer, to efficiently manage collections.
  • Develop and maintain strong relationships with customers to ensure timely payment and resolution of issues.
  • Work collaboratively with our team to achieve collection goals and objectives.
Requirements:
  • Minimum 2+ years of experience in customer service or collection-type role.
  • High school diploma or GED required.
  • Excellent communication, analytical, and negotiation skills.
  • Ability to maintain a professional tone during all interactions.
  • Strong attention to detail and organizational skills.
  • Goal-oriented and self-motivated individual.
What We Offer:
  • Competitive hourly wage.
  • Bonus program.
  • Opportunity to work with a dynamic and growing law firm.
  • Professional development and growth opportunities.

We are an equal employment opportunity employer and welcome applications from diverse candidates. Prior to hiring, a background check and drug test are required. We offer a comprehensive benefits package to eligible employees, including employer-paid life insurance and paid time off. Additional benefit information may be discussed during the interview process.



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