Claims Service Representative

2 days ago

Louisville, Kentucky, United States Louisville Water Company Full time
Job Summary

As a Claims Service Representative at Louisville Water Company, you will provide administrative support for the Risk Management department. Your responsibilities will include data entry, reviewing incoming claims system reports for accuracy, and creating claim reports for Louisville Water. You will also monitor and distribute all Risk and claim-related communications, both internal and external.

Key Responsibilities
  • Primary contact for incoming communications of the Risk Management department, including overseeing the incoming phone line and other messaging systems.
  • Receive reports of claims via telephone, mail, or fax and enter incoming claims into the RMIS system.
  • Communicate with claimants regarding the need for additional information, status of claims, and provide responses to all calls for information as appropriate.
  • Provide research data to claims staff for claims and recoveries, including timelines, ISO reports, etc.
  • Perform tasks and transactions as needed for the claims process, including the creation and maintenance of accurate and complete paper and electronic files.
  • Manage all incoming mail, including matching to current files or creating new ones as needed.
  • Maintain database and spreadsheet data, including balancing against RMS, Access, Excel, and Oracle databases.
  • Inform Supervisor of activities and problems within assigned area of responsibility.
  • Prepare various system and process reports, validate for accuracy, and maintain files in compliance with policies and procedures.
  • Accumulate and prepare statistics and information for risk analysis and management reporting.
  • File certificates of insurance, insurance policies, loss prevention and inspection reports, and other documents as assigned.
  • Periodically review and remove files for destruction or transfer to storage; retrieve and/or re-file items from storage facility and maintains accurate records of file activity.
  • Participate on SAC, NWT, and other teams to identify and implement initiatives and measurements that will enhance the processes and systems of Risk Management.
Working Conditions

Generally, works a 20-hour week in an office environment. Requires occasional trips outside for training, investigating, or other work-related errands.

Minimum Qualifications
  • High School Diploma or equivalent.
  • Two (2) years of experience administering casualty claims for an insurance carrier or third-party administrator handling casualty claims.
  • Valid driver's license.

Louisville Water Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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