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Pharmacy Claims Specialist
2 months ago
We are seeking a highly skilled Pharmacy Adjudication Specialist to join our team at Onco360 Pharmacy in Louisville, KY. As a Pharmacy Adjudication Specialist, you will play a critical role in ensuring the accurate and timely processing of pharmacy claims, resolving third-party rejections, and providing exceptional customer service to our patients and healthcare providers.
Key Responsibilities- Adjudicate pharmacy claims, review claim responses for accuracy, and ensure prescription claims are processed correctly according to the coordination of benefits.
- Resolve third-party rejections, obtain overrides if necessary, and be responsible for patient outreach notification regarding any delay in medication delivery due to insurance claim rejections.
- Provide thorough, accurate, and timely responses to requests from pharmacy operations, providers, and/or patients regarding active claims information.
- Ensure complete and accurate patient setup in CPR+ system, including patient demographic and insurance information.
- Adjudicate pharmacy claims for prescriptions in active workflow for primary, secondary, and tertiary pharmacy plans and review claim responses for accuracy before accepting the claim.
- Contact insurance companies to resolve third-party rejections and ensure pharmacy claim rejections are resolved to allow for timely shipping of medications.
- Perform outreach calls to patients or providers to reschedule their medication deliveries if claim resolution cannot be completed by ship date and causes shipment delays.
- Ensure copay cards are only applied to claims for eligible patients based on set criteria such as insurance type (Government beneficiaries not eligible).
- Manage all funding-related adjudications and work as a liaison to Onco360 Advocate team.
- Assist pharmacy team with all management of electronically adjudicated claims to ensure all prescription delivery assessments are reconciled and copay payments are charged prior to shipment.
- Serve as customer service liaison to patients regarding financial responsibility prior to shipments, contact patients to communicate any copay discrepancy between quoted amount and claim, and collect payment if applicable.
- Document and submit requests for Patient Refunds when appropriate.
- High School Diploma or GED.
- Previous experience in Pharmacy, Medical Billing, or Benefits Verification, Pharmacy Claims Adjudication.
- Associate degree or equivalent program from a 2-year program or technical school, Certified Pharmacy Technician, Specialty pharmacy experience.
- 1+ years of experience in Pharmacy/Healthcare Setting or pharmacy claims experience.
- 3+ years of experience in Pharmacy/Healthcare Setting or pharmacy claims experience.
- Pharmacy/NDC medication billing, Pharmacy claims resolution, PBM and Medical contracts, knowledge/understanding of Medicare, Medicaid, and commercial insurance, NCPDP claim rejection resolution, coordination of benefits, pharmacy or healthcare-related knowledge, knowledge of pharmacy terminology including sig codes, and Roman numerals, brand/generic names of medication, basic math and analytical skills, Intermediate typing/keyboarding skills.
- Registration with Board of Pharmacy as required by state law.
- Certified Pharmacy Technician (PTCB).
- Independent worker.
- Good interpersonal skills.
- Excellent verbal and written communications skills.
- Ability to work independently.
- Work efficiently to meet deadlines and be flexible.
- Detail-oriented.
- Great time-management skills.