Customer Service Representative

2 days ago


Louisville, Kentucky, United States Justin Eddington - State Farm Agent Full time

Job Summary:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will be responsible for delivering exceptional client experiences that drive business growth and customer satisfaction.

Key Responsibilities:

  • Establish and Maintain Customer Relationships: Build and maintain strong relationships with clients, responding to their inquiries and concerns in a timely and professional manner.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to clients, addressing their questions and needs related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Communicate Effectively: Utilize excellent communication skills to efficiently meet the needs of clients, promote the development of our business, and coordinate with other agency team members.

Requirements:

  • Customer Service Focus: Dedicated to delivering exceptional customer service and ensuring client satisfaction.
  • Effective Communication: Able to effectively relate to clients, answer their questions, and anticipate their needs.
  • Problem-Solving Skills: Proactive in problem-solving and able to resolve client issues in a timely and professional manner.
  • Background Check: Must be able to pass a background check.

Benefits:

  • Growth Opportunities: Potential for advancement within the agency.
  • Paid Time Off: Vacation and personal/sick days.
  • Career Development: Valuable experience in the insurance industry.

Compensation: $15.00 per hour.



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