Customer Service Representative
5 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities:
- Interact with customers to provide information and resolve complaints in a professional and courteous manner.
- Determine the client's issue and offer possible solutions or provide follow-up as needed.
- Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements:
- 0-2 years of customer service-related experience.
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
- Ability to work independently and manage one's time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as MS Outlook or data entry software.
- Utilize salesforce and SAP.
What We Offer:
- A referral fee for anyone referred and hired with S3.
- A chance to work with a global industry leader in IT and business services.
- A dynamic and supportive work environment.
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