Customer Service Representative

5 days ago


Louisville, Kentucky, United States Strategic Staffing Solutions Full time

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Strategic Staffing Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Interact with customers to provide information and resolve complaints in a professional and courteous manner.
  • Determine the client's issue and offer possible solutions or provide follow-up as needed.
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Requirements:

  • 0-2 years of customer service-related experience.
  • Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Utilize salesforce and SAP.

What We Offer:

  • A referral fee for anyone referred and hired with S3.
  • A chance to work with a global industry leader in IT and business services.
  • A dynamic and supportive work environment.


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