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Customer Service Representative

2 months ago


Louisville, Kentucky, United States Branden Haines - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving the growth of our successful insurance agency.

Key Responsibilities
  • Establish and maintain strong customer relationships through prompt, accurate, and friendly service.
  • Provide expert guidance on insurance options and answer customer inquiries regarding policy changes, transfers, and claim submissions.
  • Utilize a customer-centric approach to educate customers about insurance products and promote the development of our business.
  • Collaborate with other agency team members to ensure seamless customer service and support.
Requirements
  • Dedicated to delivering exceptional customer service and building strong relationships.
  • Excellent communication and problem-solving skills to effectively relate to customers and anticipate their needs.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Must have or be willing to obtain licensing for Property, Casualty, Life, and Health Insurance.
What We Offer
  • Competitive salary and commission/bonus structure.
  • Opportunities for growth and advancement within our agency.
  • Paid time off and 401K matching.
  • Valuable career-building experience and mentorship.
About Our Agency

Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We provide a wide range of insurance and financial services, including Auto Insurance, Home Insurance, Life Insurance, and more.

We are a dynamic and supportive team, committed to excellence and personal achievement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.