Customer Service Representative

2 days ago


Wappingers Falls, New York, United States TD Bank Group Full time
Compensation:
$21.00 - $26.25 per hour, depending on experience and qualifications.

The TD Bank Group is one of the world's leading global financial institutions, committed to providing fair and equitable compensation opportunities to all colleagues. Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Job Overview:
We are seeking a Customer Service Representative to join our team at our Wappingers Falls location. As a Customer Service Representative, you will work in a fast-paced environment, delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. You will be responsible for ensuring that customers receive exceptional service, addressing their needs and resolving any issues promptly and professionally.

Key Responsibilities:
* Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
* Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
* Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
* Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary

Requirements:
* High school diploma or GED
* 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
* Ability to work during operating hours to include weekends, evenings, holidays as scheduled
* Demonstrated Customer Service skills preferred

Physical Requirements:
The ability to perform tasks that require standing for extended periods, walking, and moving safely in confined spaces. Must be able to lift up to 25 pounds.

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