Sales and Customer Service Representative

3 days ago


Wappingers Falls, New York, United States BJ's Wholesale Club Full time

Job Description

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  • We are seeking a skilled Sales and Customer Service Representative to join our team at BJ's Wholesale Club.
  • The ideal candidate will have prior front line/customer service or previous sales experience and be results-driven with proven success in goal achievement.
  • This role requires the ability to work independently and as part of a team to deliver excellent customer service and meet sales targets.
  • You will be responsible for executing acquisition strategies, renewing memberships, upgrading and cross-selling services, and providing exceptional customer service.
  • As a Sales and Customer Service Representative, you will be the face of our company and will be expected to maintain a friendly and positive attitude while ensuring a safe and positive environment for our members and colleagues.

Responsibilities:
- Execute acquisition strategies to increase membership sales
- Renew existing memberships and upgrade services as needed
- Cross-sell relevant services to enhance member experience
- Provide exceptional customer service through multiple touchpoints (phone, email, in-person)
- Maintain accurate records of member interactions and update member information as necessary



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