Customer Experience Specialist

1 day ago


Wappingers Falls, New York, United States Laerdal Medical Corp. Full time

About Laerdal Medical Corp.

We are a leading provider of medical simulation solutions, dedicated to improving patient outcomes. Our team is passionate about delivering exceptional customer experiences.

As a Customer Experience Specialist, you will play a critical role in building and maintaining strong relationships with our customers, ensuring they receive the highest level of care and support throughout their journey.

Key Responsibilities:

  • Provide Exceptional Customer Service: Respond to customer inquiries and issues in a timely and professional manner, ensuring satisfaction.
  • Order Entry and Management: Place and manage orders via all available channels, including post-order management and issue resolution.
  • Cross-Functional Collaboration: Partner with various departments to resolve complex problems and provide solutions or requested information to customers.

Requirements:

  • 2+ Years' Experience in Customer Service: Minimum of two years' experience in customer service or a related position.
  • Strong Communication Skills: Effective verbal and written communication skills with both internal and external customers.
  • Tech Savvy: Technical proficiency with software such as Salesforce or TalkDesk.

Estimated Salary Range: $45,000 - $47,000 per year. This range does not include additional compensation or benefits that an individual may be eligible for.



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