Customer Experience Specialist
1 day ago
About Laerdal Medical Corp.
We are a leading provider of medical simulation solutions, dedicated to improving patient outcomes. Our team is passionate about delivering exceptional customer experiences.
As a Customer Experience Specialist, you will play a critical role in building and maintaining strong relationships with our customers, ensuring they receive the highest level of care and support throughout their journey.
Key Responsibilities:
- Provide Exceptional Customer Service: Respond to customer inquiries and issues in a timely and professional manner, ensuring satisfaction.
- Order Entry and Management: Place and manage orders via all available channels, including post-order management and issue resolution.
- Cross-Functional Collaboration: Partner with various departments to resolve complex problems and provide solutions or requested information to customers.
Requirements:
- 2+ Years' Experience in Customer Service: Minimum of two years' experience in customer service or a related position.
- Strong Communication Skills: Effective verbal and written communication skills with both internal and external customers.
- Tech Savvy: Technical proficiency with software such as Salesforce or TalkDesk.
Estimated Salary Range: $45,000 - $47,000 per year. This range does not include additional compensation or benefits that an individual may be eligible for.
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