Customer Service Representative

2 days ago


Hudson Falls, New York, United States GLENS FALLS NATIONAL BANK AND TRUST CO Full time
About the Position

We are looking for a Customer Service Representative - Teller to join our team at Glens Falls National Bank and Trust Co. In this role, you will be responsible for providing excellent customer service, processing transactions, and supporting sales efforts.

Key Responsibilities:

  • Provide consistent, outstanding customer service by anticipating and reacting to customer needs
  • Process transactions accurately and efficiently
  • Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies

Requirements:

  • High School Diploma or equivalent required
  • 2 years of experience in customer service, cash handling, or retail sales preferred

What You Will Need to Thrive in This Role:

  • Able to remain detail-oriented while following procedures and providing good customer experience
  • Demonstrated ability to complete multiple tasks while staying aware of surroundings
  • Understanding of importance of discretion and confidentiality; demonstrate good ethics and integrity

Benefits:

  • Competitive compensation including potential bonus and incentives
  • Paid vacation, sick time, and holidays
  • Medical, Dental, and Vision Insurance and Flexible Spending Plan
  • Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership

The estimated salary range for this position is $17.00 - $20.00 per hour commensurate with experience and education. Additional compensation may be earned through the Company's incentive programs, subject to individual and company performance.



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