Guest Services Associate
4 weeks ago
Role Summary
The Guest Services Associate is a key member of the Quinn's Hot Springs team, responsible for providing exceptional customer service and ensuring a relaxing experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities
- Answering phones to make and confirm reservations, make and take dinner reservations, and answer inquiries pertaining to resort services and area information.
- Regularly use email to communicate with other departments and Guests.
- Transmit, receive, and deliver messages.
- Assisting guests in person as they check-in and check-out of the resort, purchase items from the store, make reservations, and inquire about various services and area information.
- Respond to and follow up on Guest requests.
- Keep accurate records of room availability and guest accounts at the resort.
- Take payments and ring up sale of items in POS. Count, post to maintain, and close our cash drawers.
- Provide office services to guests as needed (copying, faxing, assisting with wifi, etc.).
- Print and maintain daily reports for check in, check out, occupancy numbers and in house guest list. Run mandatory reports and audits.
- Document notes in Guest Folios or confirmations as needed.
- Prepare group and/or tour group check-in materials.
- Prepare, obtain payment for, and mail gift cards.
- Varying office tasks such as preparing, obtaining payment for, and mailing gift cards; keep guest-related copies of handout material supplied and readily available; prepare and mail information packets; stock department with appropriate supplies and office essentials; complete daily checklist as required.
- Maintain clean front office area, desk, and gift shop. Dust, organize, stock and inventory items for ordering.
- Check out keys, radios and tills to other department employees.
Requirements
- Strong computer skills with the willingness and ability to work in multiple programs simultaneously.
- Ability to effectively use a keyboard, including 10 key.
- Advanced Microsoft Office and Outlook experience.
- Exceptional communication skills including the ability to actively listen and verbally communicate in a professional manner.
- Ability to effectively deal with demanding or upset Guests.
- Ability to maintain confidentiality.
- Great time management skills.
- Cash handling/credit card experience.
Preferred Qualifications
- Past front office or hotel registration experience.
Physical Requirements
- Prolonged periods of standing and walking.
- Long period of time looking at a computer screen.
- Ability to lift 15 – 25 lbs unassisted.
Schedule
- Currently working a 4-10 schedule, this may change in the future.
- Shifts vary – 8 a.m. – 6 p.m., 10 a.m. – 8 p.m. or 12 p.m. – 10 p.m.
- Weekends and evenings are required.
Salary and Benefits
- $15.00 per hour starting.
- Position qualifies for full benefits including group health insurance, 401(k), PTO, Aflac, Aflac Dental, holiday pay, soaking benefits, employee meal benefit, and more.
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