Guest Services Associate

4 weeks ago


Paradise, Montana, United States Quinn's Hot Springs Full time
Job Description

Role Summary

The Guest Services Associate is a key member of the Quinn's Hot Springs team, responsible for providing exceptional customer service and ensuring a relaxing experience for our guests. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Answering phones to make and confirm reservations, make and take dinner reservations, and answer inquiries pertaining to resort services and area information.
  • Regularly use email to communicate with other departments and Guests.
  • Transmit, receive, and deliver messages.
  • Assisting guests in person as they check-in and check-out of the resort, purchase items from the store, make reservations, and inquire about various services and area information.
  • Respond to and follow up on Guest requests.
  • Keep accurate records of room availability and guest accounts at the resort.
  • Take payments and ring up sale of items in POS. Count, post to maintain, and close our cash drawers.
  • Provide office services to guests as needed (copying, faxing, assisting with wifi, etc.).
  • Print and maintain daily reports for check in, check out, occupancy numbers and in house guest list. Run mandatory reports and audits.
  • Document notes in Guest Folios or confirmations as needed.
  • Prepare group and/or tour group check-in materials.
  • Prepare, obtain payment for, and mail gift cards.
  • Varying office tasks such as preparing, obtaining payment for, and mailing gift cards; keep guest-related copies of handout material supplied and readily available; prepare and mail information packets; stock department with appropriate supplies and office essentials; complete daily checklist as required.
  • Maintain clean front office area, desk, and gift shop. Dust, organize, stock and inventory items for ordering.
  • Check out keys, radios and tills to other department employees.

Requirements

  • Strong computer skills with the willingness and ability to work in multiple programs simultaneously.
  • Ability to effectively use a keyboard, including 10 key.
  • Advanced Microsoft Office and Outlook experience.
  • Exceptional communication skills including the ability to actively listen and verbally communicate in a professional manner.
  • Ability to effectively deal with demanding or upset Guests.
  • Ability to maintain confidentiality.
  • Great time management skills.
  • Cash handling/credit card experience.

Preferred Qualifications

  • Past front office or hotel registration experience.

Physical Requirements

  • Prolonged periods of standing and walking.
  • Long period of time looking at a computer screen.
  • Ability to lift 15 – 25 lbs unassisted.

Schedule

  • Currently working a 4-10 schedule, this may change in the future.
  • Shifts vary – 8 a.m. – 6 p.m., 10 a.m. – 8 p.m. or 12 p.m. – 10 p.m.
  • Weekends and evenings are required.

Salary and Benefits

  • $15.00 per hour starting.
  • Position qualifies for full benefits including group health insurance, 401(k), PTO, Aflac, Aflac Dental, holiday pay, soaking benefits, employee meal benefit, and more.


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