Security and Loss Prevention Specialist
4 weeks ago
Job Title: Security and Loss Prevention Specialist
Location: Omni Hotels & Resorts
Job Summary:
We are seeking a highly skilled Security and Loss Prevention Specialist to join our team at Omni Hotels & Resorts. As a Security and Loss Prevention Specialist, you will be responsible for ensuring the safety and security of our guests, associates, and hotel property.
Responsibilities:
- Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
- Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
- Initiate and follow-up with all investigations of crimes committed against property and persons.
- Assist sick/injured guests or associates ensuring all documentation, reporting, and witness statements have been completed within a timely manner.
- Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
- Maintain accurate records while performing basic duties, including camera monitoring, shift activity log, codebook, and employee/guest interactions.
- Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
- Perform frequent bag checks for associates leaving the property.
- Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
- Maintain confidentiality when dealing with sensitive guest or associate issues.
- Assist supervisor or director in checking alarm systems, safety, and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas, and grounds.
- Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
Requirements:
- Must be able to stand and walk for up to 4 hours per shift.
- Must be able to communicate effectively by telephone, email, radio, and reporting.
- Must have basic computer knowledge.
- Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
- First Aid/CPR Certification is preferred.
- Must be able to remain calm and professional during stressful situations.
- Must be able to work a flexible schedule, including day, evening, overnight shifts, weekends, and holidays.
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