Student Accounts and Data Management Director
1 month ago
Overview:
The Assistant Director of Student Accounts and Data Management plays a crucial role in providing exceptional support to students, faculty, and staff at Touro University Nevada. This position is responsible for maintaining a welcoming and inclusive environment, ensuring compliance with federal, state, local, and university regulations and procedures.
Responsibilities:
- Provide customer service and oversee collection activities of student accounts.
- Manage the student health insurance program, including enrollment, opt-out procedures, and reconciling invoices.
- Review credit and debit reports, clear pending accounts, and contact students by phone, mail, and email.
- Calculate refunds owed to students in accordance with U.S. Department of Education regulations and university policies.
- Work closely with the Office of Financial Aid and the Office of the Registrar to ensure seamless communication and compliance with financial aid and registration requirements.
- Prepare and process bank deposits weekly and answer student questions regarding tuition, due dates, claims, deductibles, and other account information.
- Assist in preparing monthly tuition invoices for students with 3rd party payments and provide Banner and TouchNet-related technical assistance.
- Manage the SignalVine texting service and process credit card refunds as requested.
- Provide in-person coverage for the Office of the Bursar in Nevada and work additional hours during peak processing times to meet critical deadlines.
- Serve on work groups and committees, promoting an atmosphere of inclusivity and respect among all university community members.
Qualifications:
- Bachelor's Degree required, Master's preferred in Business, Economics, or Accounting.
- Minimum 2 years of relevant experience, with prior knowledge of Banner and the health insurance industry preferred.
- Strong organizational skills, attention to detail, and excellent interpersonal skills.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Why Join Our Team:
Touro University Nevada is a non-profit medical, health sciences, and education graduate university focused on positively impacting our community in healthcare and education. We value social justice, intellectual pursuit, and service to humanity, and we invite you to join our diverse, talented, and professional staff and faculty.
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