Technical Support Specialist

1 week ago


Covington, United States Insight Global Full time
Gateway Systems Technical Support Engineer

Insight Global is seeking a skilled engineer to support one of our key clients. As a Gateway Systems Technical Support Engineer, you will be responsible for providing technical guidance and support to staff on the diagnosis, troubleshooting, and repair of the client's Gateway systems.

Key Responsibilities:
  • Offer technical support and guidance to staff on the diagnosis, troubleshooting, and repair of the client's Gateway systems.
  • Engineer Network Timing solutions within a data/telecommunications framework.
  • Proactively seek out and implement process improvements and automation to enhance system performance.
  • Develop and maintain comprehensive gateway documentation.
  • Coordinate and document system upgrades.
  • Engage in the installation, commissioning, and validation of auxiliary systems.
  • Contribute to the creation and facilitation of advanced technical training for gateway systems.
  • Collaborate with the Service Level Agreement (SLA) team and Gateway Operations to pinpoint and address technical challenges.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.



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