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Customer Service Specialist 2

2 months ago

Washington, United States Georgetown Univerisity Full time
Job Overview

The Customer Service Specialist 2 provides exceptional customer service for the Facilities Management department, including Parking Administration, in duties that include but are not limited to:

  • Generating and issuing maintenance and custodial work orders to staff utilizing the WebTMA facility and asset maintenance management software
  • Assisting with Parking and Locker registration
  • Assisting with special events set-up and guest parking requests
  • Record keeping

Work Interactions

The Customer Service Specialist 2 reports directly to the Director of Facilities and the Manager Facilities and Parking Office Manager, and interacts with other department managers, staff, students, faculty, and directors.

Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalency
  • 3 years of work experience
  • Microsoft Word, Microsoft Excel, and Google Suite proficiency
  • Attention to detail and strong organizational skills in order to manage multiple tasks
  • Time management skills

Benefits

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability, and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts, and an array of voluntary insurance options.

Equal Opportunity Employer

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.