Technical Specialist 2

4 weeks ago

Washington, Washington, D.C., United States M.C. Dean, Inc. Full time
Job Title: Technical Specialist 2

Job Summary:

We are seeking a highly skilled Technical Specialist 2 to join our Security and Electronic Systems business unit. As part of this team, you will be responsible for designing, engineering, integrating, operating, and maintaining electronic security services for federal, local, and commercial customers.

Key Responsibilities:

- Analyze system performance and recommend improvements
- Provide support to the system administration and engineering team
- Troubleshoot systems and operating systems using advanced knowledge of networking principles and system administration skills
- Communicate with customers, manufacturers, vendors, and system administrators
- Train system users and other system support personnel
- Analyze and modify preventive maintenance checklists for system changes
- Troubleshoot system performance issues and implement corrective actions
- Organize and prepare detailed documentation of system performance, including service request records and analysis
- Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
- Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems
- Provide on-site system support post-deployment
- Read and interpret engineering drawings
- Understand SOP and SOW documentation
- Ensure test lab equipment is maintained
- Interface with the engineering team to ensure design efficiency
- Interface with internal and external customers, demonstrating excellent oral and written communication skills
- Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
- Read blueprints, schematics, and statements of work (SOW)

Requirements:

- High School Diploma/GED with 8+ years of experience with installation, troubleshooting, and/or testing of electronic security systems
- Or Associates with 6+ years of experience
- System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
- Reliable attendance at customer sites during work hours required by customers

Desired Qualifications:

- Certification in CCure 9000 Access Control System
- Certification in Bosch Digital Video Systems
- Certification in Gallagher Access Control System
- Microsoft SQL Server and Microsoft Server 2019/2022 experience
- Dell Storage Area Networks, Brocade, and Cisco network equipment
- VM Ware setup, configuration, maintenance, and operational experience
- WSUS maintenance, configuration, and operational experience
- Configure and manage UNIX and Windows operating systems
- Install and load system operating software

What We Offer:

- A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better
- An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years
- Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement
- Open and transparent communication with senior leadership as well as local office management
- An excellent benefits package, including a competitive salary, medical, dental, vision, life, and disability insurance, paid-time off, tuition reimbursement, 401k Retirement Plan, military reserve pay offset, paid maternity leave

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