Customer Service Specialist On-Site
7 days ago
Concordance Healthcare Solutions is seeking a highly skilled and customer-focused Customer Service Specialist On-Site to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:- Provide face-to-face customer service support to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process and verify the accuracy of orders, utilizing resolution reports to ensure that all customer needs are met.
- Communicate with internal departments to facilitate day-to-day customer needs, providing excellent service, problem resolution, and open communication.
- Track backorders and keep necessary parties updated on the current status of orders.
- Resolve product or service problems, utilizing product knowledge to assist customers with questions and ensure they receive the items that best suit their needs.
- High school diploma or equivalent combination of education and experience.
- Previous customer service and/or distribution experience preferred.
- Strong computer skills, proficient with Excel and Word, and ability to learn VAI internal computer system.
- High energy, positive attitude, and customer service-oriented.
- Excellent communication skills, and be forward thinking.
- Detail-oriented and possess analytical skills, must be flexible and have the ability to multi-task.
- Competitive pay and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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