Level 2 Field Service Technician Specialist

4 weeks ago


Washington, United States CompuCom Full time

CompucomStaffing is a leading IT managed services company with a global presence and a team of over 12,000 associates worldwide. Our success is built on the strong relationships we foster with our consultants and clients, who rely on us for expert support.

We are currently seeking a highly skilled Level 2 Field Service Technician Specialist to join our onsite team in Washington, DC. This key role involves managing a designated territory, focusing on troubleshooting, installing, and replacing hardware and network devices. The successful candidate will be responsible for managing an incident queue, directly interacting with customers, ensuring service level agreements (SLAs) are met, and maintaining proper inventory levels by replenishing stock as necessary.

Key Responsibilities:

* Troubleshoot, install, and replace hardware and network devices

* Manage an incident queue and prioritize tasks effectively

* Interact with customers and ensure SLAs are met

* Maintain proper inventory levels and replenish stock as necessary

Requirements:

* Minimum 2-3 years of experience in break-fix operations, preferably in the banking or finance industry

* CompTIA A+ certification required

* Associate's degree in Computer Science or Information Technology from a technical school or equivalent work experience

* Experienced with MS Office

* Excellent communication and interpersonal skills

* Working knowledge of Windows operating systems, networks, and tools

* Familiarity with typical banking equipment

* Ability to work in a fast-paced, client-driven environment and prioritize tasks effectively

Benefits:

* Competitive salary of $22.12 per hour

* Comprehensive benefit package, including health insurance, 401k, basic life insurance, and paid time off

* Opportunity to work with a global company and contribute to a dynamic team

We are an equal employment opportunity employer and welcome applications from diverse candidates. Please note that W2 employment only and we are unable to sponsor H1B visas at this time.



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