Help Desk Specialist II

1 week ago


Rock Island, Illinois, United States Beat Full time
Job Title:
Help Desk Specialist II

Job Summary:
We are seeking a skilled Help Desk Specialist II to join our team. The successful candidate will provide technical support and assistance to end-users, troubleshoot and resolve hardware and software issues, and maintain and configure computer systems and networks.

Responsibilities:
1. Provide technical support and assistance to end-users via phone, email, or in-person.
2. Troubleshoot and resolve hardware and software issues, including setting up and configuring computer systems and networks.
3. Maintain and configure computer systems and networks, including adding or replacing memory, keyboards, motherboards, and other components.
4. Coordinate with vendors to resolve problems and ensure timely resolution of technical issues.
5. Support server, common user applications, desktop services, and network connectivity and associated hardware.

Requirements:
1. Minimum three (3) years of experience in a technical support role.
2. Strong knowledge of computer systems, networks, and software applications.
3. Excellent communication and problem-solving skills.
4. Ability to work in a fast-paced environment and prioritize tasks effectively.

Certifications:
CompTIA Security+CE

Clearance:
Secret

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