Computer Network Support Specialist

7 days ago


Rock Island, Illinois, United States Nexagen Networks Inc Full time

Job Summary

Nexagen Networks, Inc. is a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are seeking a highly skilled Computer Network Support Specialist to join our team.

Key Responsibilities:

  • Manage SATCOM support operations by overseeing the analysis, testing, troubleshooting, and evaluation of existing systems and data communication networks.
  • Direct the creation and management of active user accounts in the directory to ensure effective access to SATCOM services.
  • Coordinate second-tier support to end-users for PC server and hosted services, and address hardware issues.
  • Lead the resolution of complex problems that the first tier of help desk support cannot address.
  • Foster collaboration with network services, software systems engineering, and applications development teams to restore service and resolve core issues.
  • Leverage knowledge of SharePoint and knowledge management to enhance documentation and support processes.
  • Oversee and implement training programs to ensure that team members are equipped with the necessary skills and knowledge to provide excellent customer support.
  • Utilize a call management tool to monitor and report on phone support metrics, ensuring efficient workflows and effective resolution of user queries.
  • Evaluate user problems through simulation or recreation to address operational difficulties and recommend system modifications to minimize user-related issues.

Requirements:

  • CompTIA Security+ certification
  • CompTIA Network+ certification or a similar credential
  • Strong technical skills and knowledge of network systems
  • Excellent problem-solving and analytical skills
  • Ability to work collaboratively with cross-functional teams

About Nexagen Networks, Inc.

Nexagen Networks, Inc. is a leading provider of network services and solutions. We take pride in our reputation for delivering outstanding benefits and exceptional opportunities for career growth.



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