Computer Network Support Specialist
7 days ago
Job Summary
Nexagen Networks, Inc. is a distinguished company that provides outstanding benefits and exceptional opportunities for career growth. We are seeking a highly skilled Computer Network Support Specialist to join our team.
Key Responsibilities:
- Manage SATCOM support operations by overseeing the analysis, testing, troubleshooting, and evaluation of existing systems and data communication networks.
- Direct the creation and management of active user accounts in the directory to ensure effective access to SATCOM services.
- Coordinate second-tier support to end-users for PC server and hosted services, and address hardware issues.
- Lead the resolution of complex problems that the first tier of help desk support cannot address.
- Foster collaboration with network services, software systems engineering, and applications development teams to restore service and resolve core issues.
- Leverage knowledge of SharePoint and knowledge management to enhance documentation and support processes.
- Oversee and implement training programs to ensure that team members are equipped with the necessary skills and knowledge to provide excellent customer support.
- Utilize a call management tool to monitor and report on phone support metrics, ensuring efficient workflows and effective resolution of user queries.
- Evaluate user problems through simulation or recreation to address operational difficulties and recommend system modifications to minimize user-related issues.
Requirements:
- CompTIA Security+ certification
- CompTIA Network+ certification or a similar credential
- Strong technical skills and knowledge of network systems
- Excellent problem-solving and analytical skills
- Ability to work collaboratively with cross-functional teams
About Nexagen Networks, Inc.
Nexagen Networks, Inc. is a leading provider of network services and solutions. We take pride in our reputation for delivering outstanding benefits and exceptional opportunities for career growth.
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