Technical Support Specialist

3 days ago

Charlotte, North Carolina, United States BAE Systems USA Full time
Job Summary

BAE Systems USA is seeking a skilled Help Desk II to provide technical support and problem-solving management to end-users on issues related to computer operations, including installations, setup, error messages, and application use. The ideal candidate will have hands-on experience with MS Office M365 Applications, Microsoft Edge, and Outlook, as well as experience with Windows 10 and 11, Citrix, VPN, and remote access.

Key Responsibilities

  • Provide first-tier technical support and problem-solving management to end-users on computer operations-related issues.
  • Identify, research, and resolve technical problems in a Windows 10 and 11 environment.
  • Document and track requests for assistance and escalate unresolved issues to higher-level support in accordance with established policies and procedures.
  • Manage Active Directory user, group, and computer accounts.
  • Install and support PC hardware and peripherals, such as HP printers.
  • Basic understanding of networking technologies and protocols, including IP addressing, DNS, DHCP, and VPN client configuration.
  • Knowledge of security applications, including antivirus software.
  • Knowledge of iPhone, Microsoft Authenticator, and Microsoft InTune is a plus.

Requirements

  • Hands-on experience with MS Office M365 Applications, Microsoft Edge, and Outlook.
  • Experience with Windows 10 and 11, Citrix, VPN, and remote access.
  • Ability to manage Active Directory user, group, and computer accounts.
  • Experience in installation and support of PC hardware and peripherals.
  • Basic understanding of networking technologies and protocols.
  • Knowledge of security applications.
  • Knowledge of iPhone, Microsoft Authenticator, and Microsoft InTune is a plus.

Preferred Qualifications

  • 3 years of experience with a high school diploma or 2 years of experience with an associate's degree or 0 years of experience with a bachelor's degree.
  • Experience with Windows, Microsoft M365 Office suite, Active Directory, Service Now ticketing software, and remote troubleshooting.

Benefits

BAE Systems USA offers a comprehensive benefits package, including health, dental, and vision insurance, health savings accounts, a 401(k) savings plan, disability coverage, and life and accident insurance. We also offer an employee assistance program, a legal plan, and other perks, including discounts on home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, and other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

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