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Hotel Front Office Associate

2 months ago

Haverhill, Massachusetts, United States Lexima Full time
Overview:

We are looking for a courteous and professional Guest Services Representative to become a part of our team at Lexima. The Guest Services Representative will play a crucial role in managing bookings, facilitating guest check-ins and check-outs, and addressing any inquiries or requests guests may have throughout their visit. The ideal candidate will possess outstanding customer service abilities and demonstrate efficiency in a dynamic work environment.

Key Responsibilities:
  • Oversee reservations and manage guest check-in and check-out processes utilizing a computerized system.
  • Respond to guest requests, including arranging tours or making dining reservations.
  • Assist with the check-in and check-out procedures, including processing payments and distributing room keys.
  • Handle phone inquiries and respond to online questions promptly and professionally.
  • Support the organization and setup of events and meetings.
  • Address guest complaints and concerns with professionalism and tact.
  • Perform light cleaning tasks, such as sanitizing surfaces and replenishing supplies.
  • Carry out additional duties as assigned.
Required Qualifications:
  • Prior experience in a front desk role or a customer service position is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and thrive in a high-volume setting.
  • Familiarity with computer systems and software, including Microsoft Office and reservation management tools.
  • Willingness to work evenings, weekends, and holidays as necessary.
Benefits:
  • Competitive compensation package.
  • Employee discounts on accommodations and amenities.
  • Career advancement opportunities within the organization.
  • Professional growth and development programs.
  • A positive and encouraging workplace culture.
Lexima is an EEO employer - M/F/Vets/Disabled