Executive Director of Operations

4 weeks ago


Boston, Massachusetts, United States Fitt Talent Full time

About the Role:

Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. We're filling this role for a client - A luxury social wellness club focused on holistic health and community.

Key Responsibilities:

  • Ensure operational efficiency, member/guest experience, staff retention, and optimal profit.
  • Day-to-day staff management, ambassador for the brand, and fully embracing our ethos, support staff, member, and guest experience.
  • Collaborate with the VP, Club Operations to develop strategic business objectives and goals that result in optimizing the business's performance and profitability.
  • Oversee facility operations and uphold an elite operational standard.
  • Drive the culture within the facility.
  • Track, report, and hit all KPI goals & metrics set for the facility.
  • Drive impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting.
  • Work closely with the Marketing and Digital team to develop strategic outreach for securing member referrals.
  • Build partnerships with other aligned brands and networks that will help grow our impact.

Requirements:

  • 4+ years of management experience leading teams with a strong work ethic and a track record of motivating staff while ensuring accountability.
  • Extensive experience in the hospitality industry with a deep understanding of unique expectations and preferences of luxury guest service standards to deliver unparalleled service and experiences.
  • Highly organized with strong time management skills and practices.
  • Excellent interpersonal and communication skills with the ability to build strong rapport with guests, staff, and stakeholders.
  • Proficient in managing P&L statements, budgeting, and financial forecasting to ensure Club operates efficiently while maximizing revenue and profitability.
  • Proficient in leveraging technology solutions, such as booking systems, customer relationship management (CRM) software, and data analytics tools, to streamline operations, enhance guest experiences, and drive business insights.


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