Executive Director of Operations
4 weeks ago
About the Role:
Fitt Talent Partners is a specialized recruitment firm working with top health, fitness, and wellness companies. We're filling this role for a client - A luxury social wellness club focused on holistic health and community.
Key Responsibilities:
- Ensure operational efficiency, member/guest experience, staff retention, and optimal profit.
- Day-to-day staff management, ambassador for the brand, and fully embracing our ethos, support staff, member, and guest experience.
- Collaborate with the VP, Club Operations to develop strategic business objectives and goals that result in optimizing the business's performance and profitability.
- Oversee facility operations and uphold an elite operational standard.
- Drive the culture within the facility.
- Track, report, and hit all KPI goals & metrics set for the facility.
- Drive impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting.
- Work closely with the Marketing and Digital team to develop strategic outreach for securing member referrals.
- Build partnerships with other aligned brands and networks that will help grow our impact.
Requirements:
- 4+ years of management experience leading teams with a strong work ethic and a track record of motivating staff while ensuring accountability.
- Extensive experience in the hospitality industry with a deep understanding of unique expectations and preferences of luxury guest service standards to deliver unparalleled service and experiences.
- Highly organized with strong time management skills and practices.
- Excellent interpersonal and communication skills with the ability to build strong rapport with guests, staff, and stakeholders.
- Proficient in managing P&L statements, budgeting, and financial forecasting to ensure Club operates efficiently while maximizing revenue and profitability.
- Proficient in leveraging technology solutions, such as booking systems, customer relationship management (CRM) software, and data analytics tools, to streamline operations, enhance guest experiences, and drive business insights.
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