Strategic Operations Director

4 weeks ago


Boston, Massachusetts, United States Kuehne+Nagel Full time

Director of Commercial Operations

At Kuehne+Nagel, we are seeking a highly skilled Director of Commercial Operations to lead our regional account management, develop innovative solution strategies, and maximize sales and profits.

Key Responsibilities:

  • Proactively manage regional customer accounts, develop solution strategies, and maximize sales and profits.
  • Reporting to the VP of Commercial Operations, US, you will play a key role in driving account growth and ensuring customer satisfaction.
  • Oversee customer accounts, relationships, and agreements regionally.
  • Create and execute high-level sales strategies with the account growth team.
  • Communicate with senior-level customers to assess satisfaction and manage accounts at risk.
  • Record all client interactions in the CRM system methodically.
  • Guide and mentor on-site representatives in business development.
  • Manage ongoing customer, commercial, platform engineering, and communication issues.
  • Develop business plans for each account, including sales growth, technology, market, competitive, and pricing strategies.
  • Present and participate in quarterly business reviews and submit weekly reports on opportunities and meetings.

Requirements:

  • 8+ years in the logistics industry, with extensive sales experience to CMOs, CROs, Central Labs, pharmaceutical, biotech, and personalized medicine companies.
  • Baccalaureate degree or equivalent work experience in logistics sales.

We Offer:

  • A dynamic global work environment with opportunities for excellent training programs and career mobility.
  • A competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Target Salary Range: $95k to $115k. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.



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