Strategic Operations Director
4 weeks ago
Director of Commercial Operations
At Kuehne+Nagel, we are seeking a highly skilled Director of Commercial Operations to lead our regional account management, develop innovative solution strategies, and maximize sales and profits.
Key Responsibilities:
- Proactively manage regional customer accounts, develop solution strategies, and maximize sales and profits.
- Reporting to the VP of Commercial Operations, US, you will play a key role in driving account growth and ensuring customer satisfaction.
- Oversee customer accounts, relationships, and agreements regionally.
- Create and execute high-level sales strategies with the account growth team.
- Communicate with senior-level customers to assess satisfaction and manage accounts at risk.
- Record all client interactions in the CRM system methodically.
- Guide and mentor on-site representatives in business development.
- Manage ongoing customer, commercial, platform engineering, and communication issues.
- Develop business plans for each account, including sales growth, technology, market, competitive, and pricing strategies.
- Present and participate in quarterly business reviews and submit weekly reports on opportunities and meetings.
Requirements:
- 8+ years in the logistics industry, with extensive sales experience to CMOs, CROs, Central Labs, pharmaceutical, biotech, and personalized medicine companies.
- Baccalaureate degree or equivalent work experience in logistics sales.
We Offer:
- A dynamic global work environment with opportunities for excellent training programs and career mobility.
- A competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.
Target Salary Range: $95k to $115k. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.
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