Operations Director
4 weeks ago
Leap Brands is seeking a seasoned Director of Operations to lead the operations for multiple locations with full P&L oversight. As the Director of Operations, you will set the standards, culture, and expectations for other leaders in the company. Our client is a results-driven organization that understands the success of its locations starts with its staff.
Key Responsibilities:
- Drive sales, increase customer loyalty, and reduce operating costs
- Use performance management tools, including development plans, to provide guidance and feedback to team members
- Interview, hire, develop, and manage all-star unit-level management staff
- Build a strong work environment and morale
- Full P&L responsibilities
- Oversee all General Managers; responsible for GM development and success
- Set clear expectations for GMs, their authority, and autonomy, and support them in developing their people and guest experience in the restaurant
- Develop a leadership bench at restaurant levels, including Assistant General Managers and hourly managers, to create succession planning and opportunities
- Provide specific feedback and coaching on management's performance, areas of improvement, and growth path
- Collaborate between FOH and BOH at store and executive levels, ensuring communication between executive levels and the store
Qualifications:
- Bachelor's Degree preferred
- 5+ years of experience in multi-unit management in a quick-service or full-service chain organization
- 10+ years of P&L experience
- Demonstrated advanced-level ability to communicate, influence, and negotiate decisions while motivating assigned staff
- Ability to prioritize and work on multiple projects simultaneously
- Demonstrated ability to work in a team environment
- Prior management experience
- Knowledge of Back of House Systems, Point of Sale Systems, Restaurant Operating Systems, and the Internet
- Advanced understanding of budgetary concepts and procedures
- Advanced understanding of performance review process
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