Customer Service Representative

1 week ago


Rock Island, Illinois, United States Dohrn Transfer Full time
Customer Service Representative Job Description

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. We are seeking a Customer Service Representative to join our team at our Corporate office in Rock Island, IL.

Key Responsibilities:

  • Answer customer calls and questions in a professional and courteous manner
  • Monitor the call queue to ensure that department is meeting goal times
  • Respond to emails received in the customer service ticket box and pick up ticket box
  • Trace and monitor critical accounts to ensure on-time delivery
  • Create monthly service reports for customers
  • Problem-solve customer issues that arise throughout the day

Requirements:

  • High School education or equivalent
  • Excellent Customer Service & Telephone Etiquette
  • Excellent communication skills- verbal and written
  • Excellent Mindset
  • Detail-oriented
  • 45-50 WPM typing skills
  • Proficient in Microsoft Excel
  • Ability to work in a team as well as independently
  • Excellent attendance

Working Conditions/Physical Demands:

Primarily sedentary work, which involves sitting most of the time. May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc. Visual Acuity including regular use of items including a computer screen or monitor. Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers. Talking and hearing required to communicate with and listen to others to share or receive information; May be occasionally exposed to noise including telephone, office machinery, and conversations of others.



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