Travel Booking Consultant

2 weeks ago


Orlando, Florida, United States Hired by Matrix Full time
Overview:
Join a leading global hospitality organization as a Reservations Consultant and take the next step in your career.

Key Responsibilities:
  • Support members, particularly our Key Clients, in fulfilling their vacation needs by delivering sales and service guidance, contributing to the achievement of individual, team, and departmental objectives.
  • Tasks include:
    • Organizing related activities and documenting essential actions and outcomes.
    • Conducting inbound and outbound calls as instructed.
    • Meeting Service Levels set by Member Services Management, including adherence, service quality, and acceptance metrics.
    • Reaching revenue goals and service standards established by Member Services management.
    • Ensuring timely and accurate completion of relevant documentation for members.
    • Processing transactions, including Weeks, Points, and Travel, with precision.
    • Engaging in team meetings, team-building exercises, and industry events as necessary.
    • Performing additional duties as assigned.
Qualifications:
  • Demonstrated customer service expertise.
  • Knowledge of the timeshare sector is advantageous.
  • Strong understanding of both domestic and international travel destinations.
  • Willingness and capability to learn new products and systems.
  • Exceptional verbal and written communication abilities.
  • Ability to collaborate effectively within a team as well as work independently.
  • Outstanding time management and organizational skills.
  • Flexibility to work shifts, including weekends as needed.
Position Type: Contract

About Us:
Hired by Matrix, Inc. has been dedicated to enhancing our candidates' careers since 1986 by providing exciting job opportunities that foster professional growth. We offer competitive salaries, benefits after 60 days, and a 401k plan with company matching after one year.

Hired by Matrix is proud to be an Equal Opportunity Employer and is certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

Explore our Career Center to discover how Hired by Matrix can positively impact your career.

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