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Residential Operations Coordinator

2 months ago

Winter Park, Florida, United States FirstService Residential Full time

Job Overview:

At FirstService Residential, our Operations staff are dedicated to providing exceptional service to our residents, guests, and service providers. As a key member of our team, you will be responsible for ensuring the highest level of service is being offered, while also maintaining accurate records and responding to emergency situations.

Your Responsibilities:

  • Customer Service: Demonstrate excellent customer service skills, providing a positive experience for residents, guests, and service providers.
  • Monitoring and Response: Monitor control systems and emergency response systems, responding promptly to any issues that may arise.
  • Record Keeping: Accurately maintain daily logs, records, and forms, ensuring that all information is up-to-date and accurate.
  • Security and Safety: Maintain a safe and secure environment throughout the building/property, adhering to all safety procedures and protocols.
  • Communication: Communicate effectively with residents, guests, and service providers, providing clear and concise information as needed.
  • Teamwork: Work collaboratively with other team members, including the Operations Manager and Administrative Assistant, to ensure seamless service delivery.
  • Adaptability: Be flexible and adaptable, responding to changing circumstances and priorities as needed.
  • Problem-Solving: Identify and resolve problems in a timely and effective manner, escalating issues to the Operations Manager as necessary.
  • Continuous Learning: Stay up-to-date with industry developments and best practices, applying this knowledge to improve service delivery and resident satisfaction.

Requirements:

  • Education: High school diploma or equivalent required.
  • Certifications: FA CPR AED Certification desirable.
  • Experience: Two or three years of experience in a similar position preferred.
  • Skills: Effective written and verbal communication skills, strong customer service background, and ability to work in a fast-paced environment.
  • Physical Demands: Ability to lift up to 50 lbs, work in an upright standing position for long periods of time, and perform various physical tasks as required.

What We Offer:

As a part-time associate, you will be eligible for supplemental benefits, including dental and vision, as well as 401k with company match.

Compensation: $19.00 per hour