Owner Success Manager

6 days ago


Key West Florida, United States Brightwild Full time

About the Role:

Brightwild is seeking a highly motivated and organized Owner Success Manager to join our team in Key West. As the main point of contact for our owners, you will be responsible for ensuring a smooth and rewarding experience with our services.

Key Responsibilities:

  • Advocate for owners, ensuring exceptional experiences aligned with expectations.
  • Build strong relationships, understanding unique needs and providing tailored support.
  • Resolve owner issues promptly, collaborating with internal teams as needed.
  • Implement strategies to enhance owner satisfaction and retention.
  • Bridge communication between owners and internal departments.
  • Manage KPIs and OKRs related to owner success.
  • Understand owner contracts, financials, and programming.
  • Coordinate with accounting for accurate financial transactions.
  • Conduct unit inspections to maintain property standards.
  • Manage owner-expense projects like renovations and maintenance.
  • Maintain detailed owner records in CRM system.
  • Train owners on platform usage and manage onboarding process.
  • Collaborate with Sales Team on account handoffs.
  • Ensure smooth integration of new owners.

Requirements:

  • Availability: Willingness to work flexible hours, including weekends and holidays when necessary.
  • Transportation: Access to reliable personal transportation.
  • Language: Fluency in English.
  • Residency: Current resident of Key West (local market) before the start date.
  • Adaptability: Ability to manage multiple tasks and priorities effectively in a dynamic environment.
  • Professional Communication: Excellent written and verbal communication skills, including proficiency with Microsoft Office, email etiquette, and phone conversations.
  • Client Interaction: Proven track record of successful face-to-face client interactions.
  • Tech-Savvy: Comfortable with technology and adept at learning new digital tools.
  • Industry Experience: Prior experience in vacation rentals or real estate is advantageous.

What We Offer:

  • Competitive salary and comprehensive benefits package
  • Professional growth and development opportunities
  • Flexible paid time off policy
  • 401(k), health, dental, and vision insurance
  • Innovative Environment: Be part of a company that champions creativity and innovation
  • Career Advancement: Clear pathways for professional development and promotion
  • Collaborative Culture: Work alongside a supportive team committed to your success
  • Work Flexibility: Enjoy remote work options with a focus on results-driven performance


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