Bilingual Customer Service Representative

1 week ago


Canton, Ohio, United States IEG DISPOSAL Full time
Job Title: Bilingual (English & Spanish) Customer Service Representative

We are seeking a highly motivated and detail-oriented individual to join our team as a Bilingual (English & Spanish) Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving any questions or concerns in a professional and courteous manner.

Key Responsibilities:

  • Answer incoming and make outgoing customer telephone calls and emails on a daily basis.
  • Assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to customers.
  • Enter new customer information into the database and pay close attention to detail.
  • Provide accurate information regarding customer concerns or complaints.
  • Track customer information and concerns and enter data into the database.
  • Generate call-in work orders for drivers, and answer all customer inquiries received via email, and process payments by phone.
  • Assist supervisors/managers with processing documents, prepares Saturday schedule.

Requirements:

  • MUST be Bilingual (English and Spanish).
  • High School Diploma or GED.
  • 2+ years QuickBooks online or Desktop – office environment.
  • Knowledge of QuickBooks, accounting software.
  • Knowledge of Microsoft Word, specifically Excel.

Preferred Qualifications:

  • QuickBooks online experience.

Company Description:

IEG DISPOSAL offers the best solutions to meet the needs of every customer. Our professional approach for commercial and residential roll-off services has allowed us to grow and provide consistent superior services. We are committed to delivering exceptional customer service and building long-term relationships with our clients.



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