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Customer Service Representative

2 months ago

Canton, Ohio, United States AWP Safety Full time
Job Title: Customer Service Representative

At AWP Safety, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our clients.

Key Responsibilities:
  • Process high volumes of customer inquiries and requests in a timely and accurate manner.
  • Enter data into various systems with precision and attention to detail.
  • Provide top-notch customer service and ensure a positive experience for our clients.
  • Collaborate with internal teams to achieve departmental and organizational goals.
  • Answer phone calls and respond to inquiries with a professional and courteous demeanor.
  • Provide general office support and training to colleagues as needed.
  • Comply with all AWP Safety policies, procedures, and safety requirements.
Requirements:
  • High school diploma or equivalent required.
  • Call center or customer service experience preferred.
  • AR/Billing experience preferred.
  • Strong customer service skills and basic knowledge of accounting principles.
  • Excellent verbal and written communication skills.
  • Intense focus on accuracy and attention to detail.
  • Problem-solving and critical thinking skills.
  • Proficiency in Microsoft Office Suite products, including Excel and Word.
  • Experience with Microsoft Great Plains and Salesforce software preferred.
What We Offer:
  • A high-achieving and gregarious team environment.
  • Benefits-eligible on the 1st of the month following hire.
  • Traditional benefits, including medical and dental plans, as well as additional benefits like Legal and Identity Shield.
  • Company-paid life insurance and LTD.
  • Health Savings and Flex Spending Accounts available.
  • 401(k) with company match.
  • Paid Time Off and Paid Holidays.