Customer Service Representative

4 weeks ago


Canton, Ohio, United States Emerald Resource Group Full time
Job Title:
Customer Service Representative

Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Emerald Resource Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a fantastic opportunity to work with a dynamic team and make a real difference in the lives of our customers.

Responsibilities:

As a Customer Service Representative, you will:
Provide exceptional customer service and support to clients via phone, email, and chat
Respond to customer inquiries and resolve issues in a timely and professional manner
Work collaboratively with the team to achieve customer satisfaction and resolve complex issues
Document customer interactions and feedback to improve customer service processes
Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customers

Requirements:

To be successful as a Customer Service Representative, you will:
Have a strong customer service background and excellent communication skills
Be able to work in a fast-paced environment and prioritize multiple tasks
Have a strong attention to detail and ability to problem-solve
Be able to work collaboratively as part of a team
Have a strong understanding of customer service principles and practices

What We Offer:

As a Customer Service Representative at Emerald Resource Group, you will:
Have the opportunity to work with a dynamic team and make a real difference in the lives of our customers
Be part of a company that values customer service and employee development
Have access to ongoing training and development opportunities to improve your skills and knowledge
Be able to work in a flexible and supportive environment that encourages work-life balance

How to Apply:

Send your resume and cover letter to [insert contact information]. We can't wait to hear from you

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