Business Development Manager
2 weeks ago
The Business Customer Service Representative plays a pivotal role in driving the company's consumer outreach efforts, providing strategic direction, and managing the function's day-to-day operations. This role is responsible for building the brand and growth strategy for the business, overseeing customer plans and marketing, and allocating resources across assigned programs.
Key Responsibilities:
- Develop and implement marketing strategies to determine trends, industry needs, and customer preferences, optimizing product and related service planning.
- Collaborate with cross-functional teams to develop business plans and ensure a full understanding of communications objectives.
- Build brand equity with consumers, franchisees, and employees to maintain the company's differentiation in the marketplace.
- Enhance existing customer/market data to build a customer base, increase repeat customers, reduce defectors, and cross-market among all channels.
- Provide direction to cross-functional teams in the development and deployment of specific marketing programs to drive targeted revenue.
Requirements:
- Bachelor's Degree in Communications or related field preferred but not required.
- High School Diploma or GED Required.
- 1-2 years experience in a customer-facing role or sales environment.
- Excellent public speaking skills.
- Ability to commute to the office daily.
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