Experienced Warranty Coordinator

2 weeks ago


New Castle, Delaware, United States Hertrich Buick GMC Full time
Experienced Warranty Coordinator / Senior Warranty Administrator

We are seeking an experienced and skilled warranty coordinator to join our team at Hertrich Buick GMC. As a warranty coordinator, you will be responsible for processing warranty claims and paperwork in a timely manner, reconciling warranty receivables, and handling rejected claims according to dealership or manufacturer specifications.

Key Responsibilities:

  • Process warranty claims and paperwork on a timely basis
  • Reconcile warranty receivables with payments and post on computer
  • Handle rejected claims according to dealership or manufacturer specifications
  • Track warranty parts and follow through
  • File and maintain service records
  • Answer phones and greet service customers in a pleasant and professional manner
  • Schedule appointments
  • Provide support to service writers and service management as needed

Requirements:

  • Computer and data entry skills
  • Process-oriented and detail-focused
  • Fast-paced and quick learner
  • Excellent customer service skills
  • Previous dealership experience is a plus
  • High school diploma or equivalent required

What We Offer:

  • Extremely competitive compensation packages
  • Medical, dental, vision, disability, accident, cancer, and life insurance plans
  • Paid vacations
  • Paid holidays
  • Paid personal days
  • 401(k) with employer match
  • Employee discounts

We are an equal-opportunity employer and strive to create a diverse and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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