Service Desk Representative

1 week ago


Ridgefield, Connecticut, United States BMW of Ridgefield Full time
About the Role
In this dynamic role, you will be responsible for greeting customers, directing them to the appropriate service advisor, and addressing any initial inquiries. As the primary point of contact, you will play a crucial part in ensuring seamless communication between customers, service advisors, and technicians.

Your exceptional interpersonal skills, combined with your ability to multitask, will enable you to effectively manage multiple tasks simultaneously, such as answering calls while checking in customers. Additionally, your technical proficiency will allow you to navigate dealership software, further enhancing your productivity.

The estimated salary for this position is $60,000-$70,000 per annum, commensurate with experience.

Responsibilities Include:
  • Customer Interaction:
    • Provide a friendly welcome to customers and ensure a positive first impression.
    • Efficiently direct customers to the relevant service advisor and address any initial queries.
  • Appointment Coordination:
    • Schedule and confirm service appointments according to customer preferences.
    • Optimize the daily service calendar to guarantee maximum efficiency and customer satisfaction.
  • Communication:
    • Respond promptly to all incoming calls, emails, and text messages related to service inquiries.
    • Keep customers informed about the progress of their vehicle services.
  • Administrative Tasks:
    • Maintain precise records of customer interactions within the dealership's management system.
    • Process transactions accurately, including warranty and extended coverage claims.
    • Manage paperwork associated with vehicle repairs, maintenance, and loaner agreements.
  • Facility Management:
    • Ensure the reception area remains organized and well-maintained.
    • Promote a welcoming atmosphere for customers by offering amenities such as refreshments, Wi-Fi, or reading materials.


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