Collision Customer Service Representative

4 months ago


Ridgefield, United States Keeler Motor Car Company Full time
Join Keeler Collision of Ridgefield as a Customer Service Representative

Work Schedule: Monday - Friday 7:30am to 5pm

Hourly Range: starting at $20 per hour, based on experience

At Keeler Collision, we provide quality customer service to drivers involved in an accident or incident. This service representative/ receptionist position will be responsible to coordinate with customers, insurance companies, and rental car companies.

Responsibilities
  • Greet and assist customers both in-person and over the phone, addressing their inquiries and concerns promptly and professionally
  • Follow up on insurance claims, and facilitate communication between customers and repair technicians.
  • Maintain and organize files, records, and documentation related to repairs, inventory, and customer interactions.
  • Organize and schedule consultations and appointments, ensuring efficient workflow and timely service
  • Oversee daily office operations and ensure smooth functioning of the administrative processes
  • Process invoices, payments, and billing, and manage accounts receivable/payable.
Skills:
  • Proficient in CCC preferred
  • Excellent organizational and multitasking abilities
  • Strong communication skills, both written and verbal
  • Professional and team player attitude
Requirements:
  • Valid driver's license
  • Reliable transportation to and from work
Keeler Collision Employment Benefits:
  • Medical/Dental/Vision Coverage
  • Paid Vacation/Sick/Personal Time
  • 401K Plan with Employer Contribution

All inquiries will be kept confidential.

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