Proactive Support Specialist

20 hours ago


Ridgefield, Connecticut, United States Topaz HR Advisory Full time
Customer Service Representative Role

Topaz HR Advisory is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional customer experiences, resolving issues, and ensuring seamless coordination between departments.

Main Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with the sales team, production, and shipping to meet customer needs.
  • Provide accurate information regarding our cabinetry products, services, and availability.
  • Handle customer complaints or concerns, offering effective solutions while maintaining a friendly demeanor.
  • Ensure all data entry and documentation are handled with precision and attention to detail.

Requirements:

  • Experience in customer service or related fields.
  • Strong communication skills, both verbal and written.
  • Attention to detail and ability to manage multiple tasks effectively.
  • Reliable and punctual with a strong work ethic.
  • Friendly demeanor with a customer-focused approach.

Salary:

$22-$24 per hour, depending on experience.



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