Ticket Sales Associate
2 weeks ago
The Detroit Lions are built on a strong work ethic that values dedication and commitment. Our team is passionate about creating an inclusive and equitable experience for employees, partners, and fans. We believe in the power of teamwork and strive to build a culture that values transparency and contribution from all areas of the organization.
Job SummaryThe Ticket Seller (Event Day) is responsible for providing exceptional customer service and maximizing individual ticket sales on event day. This is a part-time position based out of the Ford Field stadium in Downtown Detroit.
Key Responsibilities- Facilitate ticket sales, will call, and provide exceptional customer service at ticket sales windows
- Demonstrate proficiency in ticketing and point of sale software
- Accurately and efficiently process orders, apply payments, and ensure accurate delivery of event tickets
- Enter and/or update customer account information
- Make decisions during high-pressure situations
- Maintain organization of tasks and event documents
- Work well with people and have exceptional interpersonal skills
- Attention to detail and organized with cash handling and basic accounting principles
- Work a flexible schedule including nights, weekends, and holidays
- High school diploma or GED preferred
- Customer-service oriented and fan-friendly attitude
- Ability to figure simple mathematical problems
- Ability to respond effectively to sensitive inquiries or complaints
- Reliable and committed to meeting work schedule and job requirements
- Experience in customer service and guest relations
- Working knowledge of Microsoft Office products
- High degree of technological competence
- Oral and written communication skills
- Available for a minimum of 75% of all ticketed events at Ford Field
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