Ticket Sales Experience Manager

16 hours ago

Detroit, Michigan, United States XFL Properties LLC Full time
Job Description

Job Title: Ticket Sales and Experience Manager - Michigan Panthers

Job Summary:

The Ticket Sales and Experience Manager is responsible for driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for the Michigan Panthers. This role will be based in the respective UFL team market and will report directly to the team's Director of Ticket Sales and Experience.

Key Responsibilities:
  • Sell UFL ticket packages for the Michigan Panthers.
  • Generate sales through deposit holders, existing leads, as well as develop leads through personal prospecting, referrals, networking, social selling, and effective research.
  • Create and develop new business by regularly pitching prospective clients through virtual presentations, face-to-face meetings, phone prospecting, social selling, and group presentations at events.
  • Participate and lead activities at UFL team and partner events to support ticket sales efforts and promotional initiatives with the purpose of selling, networking, gathering leads, and meeting new prospects.
  • Regularly seek and attend community, chamber of commerce, and other organizations.
  • Effectively handle incoming sales calls from prospective clients for all ticket sales products.
  • Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products.
  • Meet and exceed excellent customer service expectations managing a client base of accounts over the course of the sales cycle from onboarding through the renewal process.
  • Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.).
  • Regularly produce accurate updates on prospecting activity, sales performance, outside appointments, and event recaps through the use of Salesforce CRM system.
  • Point of contact for individual business to UFL team and league level management.
  • Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions.
  • Represent the UFL, the team, and other partners professionally, with integrity, credibility, and good judgment.
Requirements:
  • Bachelor's degree or equivalent experience required.
  • Minimum of 2-years outbound sales experience.
  • Premium and/or ticket sales experience in the sports and entertainment industry preferred.
  • Minor League or start-up sports and entertainment experience preferred.
  • Experience with Microsoft Office and Google Suite products required.
  • Experience with servicing customers preferred.
  • Experience with CRM system, Salesforce preferred.
  • Experience with a ticketing system - Ticketmaster/Archtics preferred.
Knowledge/Skills/Abilities:
  • Ability to maintain professional behavior and appearance.
  • Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality/privacy of others, as well as company documents and records.
  • Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills.
  • Outstanding customer service and interpersonal communication skills.
  • Solid judgment and interpersonal effectiveness.
  • An interest and ability in serving others as one of the primary functions of their job.
  • Be self-directed and able to work independently.
  • Flexible and reliable team player, both within their department and within the company as a whole.
  • Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills.
  • Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives.
  • The ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption.
  • Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made.

Additional Details:

  • Please note, the location of this role must be within the Detroit area.
  • The role is hybrid, works in a remote office and/or an office environment and will be expected to attend all games and events throughout the entire year.
  • Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds.
  • Ability and willingness to work proactively at events sponsored by the UFL, partner organizations, and other grassroots opportunities to promote the UFL team in the selected market and develop new business and fan relationships.
  • Local travel to appointments and events.
  • Minimal Travel (

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