Event Ticket Sales Associate

2 weeks ago

Detroit, Michigan, United States Detroit Lions Full time
ABOUT US:

The Detroit Lions embody the spirit of the city and its community, built on a foundation of hard work and determination.

Ford Field, our home since 2002, is situated in the heart of Detroit, surrounded by a lively sports and entertainment district that hosts all four major professional sports teams. Our venue is cherished by a dedicated and passionate fan base that reflects the innovation and creativity synonymous with Detroit.

Under the guidance of Sheila Hamp, the great-granddaughter of Henry Ford, the Lions are entering a new era focused on fostering an inclusive and equitable environment for employees, partners, and fans alike. We celebrate the rich and diverse history of our city, embracing transparency and valuing contributions from every corner of our organization. We believe in the strength of unity and recognize that achieving success together requires understanding, acceptance, and teamwork. Our commitment to a collaborative culture is aimed at establishing a legacy that all of Detroit and Michigan can take pride in.

One Pride. For All.

The Event Ticket Sales Associate plays a crucial role in delivering outstanding customer service and optimizing ticket sales on event days. This part-time position is based at Ford Field.

KEY RESPONSIBILITIES:

The Event Ticket Sales Associate will be tasked with various responsibilities, including but not limited to:
  • Efficiently managing ticket sales and will call while providing exceptional customer service at ticket sales windows.
  • Exhibiting a high level of proficiency with ticketing and point-of-sale software.
  • Accurately processing orders, handling payments, and ensuring the correct delivery of event tickets.
  • Updating and maintaining customer account information.
  • Making informed decisions in high-pressure situations.
  • Organizing tasks and managing event-related documents.
  • Demonstrating excellent interpersonal skills and the ability to work well with diverse individuals.
  • Maintaining attention to detail in cash handling and basic accounting practices.
  • Availability to work a flexible schedule, including nights, weekends, and holidays.
  • Exhibiting punctuality and reliability, with a commitment to a minimum of 75% availability on event days.
ADDITIONAL RESPONSIBILITIES:
  • Providing outstanding customer service at ticket sales windows.
  • Engaging actively with a diverse clientele while maintaining a strong focus on sales and service.
  • Taking on additional duties as assigned by the supervisor that align with the objectives of this role.
QUALIFICATIONS:
  • High school diploma or GED preferred.
  • Customer-service oriented with a friendly demeanor.
  • Ability to solve basic mathematical problems.
  • Effective in responding to sensitive inquiries or complaints.
  • Dependable and committed to fulfilling work schedules and job responsibilities.
  • Experience in customer service and guest relations.
  • Familiarity with Microsoft Office applications.
  • Strong technological aptitude.
  • Excellent oral and written communication skills.
  • Professional demeanor when interacting with guests, fans, and staff.
  • Willingness to be available for at least 75% of all ticketed events, with shifts typically lasting around four hours.
APPLICATION PROCESS:

Interested candidates are encouraged to submit a resume along with a cover letter outlining their interest and relevant experience for the position.

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