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Ticket Sales Representative

2 months ago

Detroit, Michigan, United States Detroit Lions Full time
About the Role

The Detroit Lions are seeking a highly motivated and customer-focused Ticket Sales Representative to join our team at Ford Field. As a key member of our sales team, you will be responsible for providing exceptional customer service and maximizing individual ticket sales on event days.

Key Responsibilities
  • Efficiently facilitate ticket sales, will call, and provide exceptional customer service at ticket sales windows.
  • Demonstrate a high degree of proficiency in ticketing and point-of-sale software.
  • Accurately and efficiently process orders, apply payments, and ensure accurate delivery of event tickets.
  • Enter and/or update customer account information.
  • Ability to make decisions during high-pressure situations.
  • Maintain organization of tasks and event documents.
  • Ability to work well with people; must have exceptional interpersonal skills.
  • Attention to detail and organized with cash handling and basic accounting principles.
  • Must be able to work a flexible schedule, including nights, weekends, and holidays.
  • Attendance and punctuality are imperative, as well as adjusting to a flexible schedule to accommodate meeting the minimum requirement of 75% schedule availability on event days.
Requirements
  • High school diploma or GED preferred.
  • Must be customer-service oriented and have a fan-friendly attitude.
  • Ability to figure simple mathematical problems.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Must be reliable and exhibit commitment to meeting both the work schedule and job requirements.
  • Experience in customer service and guest relations.
  • Working knowledge of Microsoft Office products.
  • A high degree of technological competence.
  • Oral and written communication skills.
  • Ability to speak in a professional manner via telephone/in person with guests, fans, and staff.
  • Must be available for a minimum of 75% of all ticketed events at Ford Field, with scheduled event day shifts of roughly four hours.