Patient Services Specialist II

1 day ago


Galveston, Texas, United States UTMB Health Full time
Job Summary

The Patient Services Specialist II plays a vital role in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. This position requires advanced skills in coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.

Key Responsibilities
  • Lead Responsibilities
    • Ability to function as a team leader
    • Provides peer guidance and leadership
    • Able to effectively triage problems
    • Understand clinic flow to maximize clinic usage to meet patient needs
  • Customer Service
    • Provides high-level customer service in all interactions with internal and external customers
    • Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team
    • Answers calls accurately and with exceptional customer service
    • Ensures caller's needs are met and accurate information is obtained
    • Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety
  • Scheduling
    • Applies the policies of the clinical entity to schedule appointments
    • Coordinates financial counseling for day surgery
    • Completes reminder calls to patients for scheduled appointments
    • Provides out of pocket cost estimates to patients
    • Counsels patients about unpaid bills
  • Arrival and Registration
    • Arrives patients and prepares paperwork/chart for visit
    • Appropriately receipts all monies collected, tokens distributed, and deferments authorized
    • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter
Requirements
  • Bachelor's degree and one year experience or High School or equivalent and three years clerical or customer service experience
  • Ability to function as a team leader
  • Provides peer guidance and leadership
  • Able to effectively triage problems
  • Understand clinic flow to maximize clinic usage to meet patient needs
Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.



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