Patient Services Specialist II
1 day ago
The Patient Services Specialist II plays a vital role in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. This position requires advanced skills in coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning patients.
Key Responsibilities- Lead Responsibilities
- Ability to function as a team leader
- Provides peer guidance and leadership
- Able to effectively triage problems
- Understand clinic flow to maximize clinic usage to meet patient needs
- Customer Service
- Provides high-level customer service in all interactions with internal and external customers
- Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team
- Answers calls accurately and with exceptional customer service
- Ensures caller's needs are met and accurate information is obtained
- Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety
- Scheduling
- Applies the policies of the clinical entity to schedule appointments
- Coordinates financial counseling for day surgery
- Completes reminder calls to patients for scheduled appointments
- Provides out of pocket cost estimates to patients
- Counsels patients about unpaid bills
- Arrival and Registration
- Arrives patients and prepares paperwork/chart for visit
- Appropriately receipts all monies collected, tokens distributed, and deferments authorized
- Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter
- Bachelor's degree and one year experience or High School or equivalent and three years clerical or customer service experience
- Ability to function as a team leader
- Provides peer guidance and leadership
- Able to effectively triage problems
- Understand clinic flow to maximize clinic usage to meet patient needs
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.
-
Patient Services Specialist II
7 days ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist II plays a critical role in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. This position requires advanced skills in coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to...
-
Patient Services Specialist II
4 days ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist II plays a critical role in maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care. This position requires advanced skills in coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to...
-
Advanced Patient Services Coordinator
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Title: Patient Services Specialist II - Pediatric Cardiology LabCompany: UTMB HealthLocation: Galveston, Texas, United StatesMinimum Qualifications:Bachelor's degree with one year of relevant experience or a High School diploma with three years of clerical or customer service experience.Job Overview:The Patient Services Specialist II is an advanced...
-
Advanced Patient Services Coordinator
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Title: Patient Services Specialist II - Pediatric Cardiology Lab Minimum Qualifications: Bachelor's degree with one year of relevant experience or a High School diploma with three years of clerical or customer service experience. Job Overview: The Patient Services Specialist II is equipped with advanced skills in patient services and excels in...
-
Senior Patient Care Specialist
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Title: Patient Services Specialist II - Pediatric Cardiology Lab Minimum Qualifications: Bachelor's degree with one year of relevant experience or a High School diploma with three years of clerical or customer service experience. Job Overview: The Patient Services Specialist II possesses advanced skills in patient services and is adept at...
-
Audiologist II, Speech Specialist
6 days ago
Galveston, Texas, United States UTMB Health Full timeJob Title: Audiologist II, SpeechUTMB Health is seeking a highly skilled Audiologist II, Speech to join our team.Job Summary:We are looking for a professional with expertise in audiological diagnosis and evaluation, as well as habilitative and rehabilitative treatment services. The ideal candidate will have a Master's degree in Audiology and three years of...
-
CT Imaging Specialist I or II
1 month ago
Galveston, Texas, United States University of Texas Medical Branch Full timeThis is an open-pooled position. Applicants' education/experience will be considered and the position may be filled at a lower or higher level, as appropriate.WORK SCHEDULE:Tuesday - Friday evenings, 12:00 noon to 10:30pmComputed Tomography Technologist I:JOB DESCRIPTIONThe CT Imaging Specialist I role operates independently to perform a range of standard...
-
Clinical Nurse Specialist II
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Title: Clinical Nurse Specialist II - ICUCompany: UTMB HealthOverview:The Clinical Nurse Specialist II in the Intensive Care Unit (ICU) is a skilled professional responsible for delivering high-quality nursing care. This role requires a thorough understanding of the Texas Nurse Practice Act and the ability to work effectively within an...
-
Clinical Nurse Specialist II
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Title: Clinical Nurse Specialist II - ICULocation: Galveston, Texas, United StatesDepartment: Nursing & Care ManagementCompany: UTMB HealthRequisition Number: [To be provided]Minimum Qualifications:Registered Nurse with a minimum of 6 months to 2 years of clinical experience. Must hold and maintain a valid Texas nursing license or permit. Current...
-
Patient Services Coordinator
4 days ago
Galveston, Texas, United States UTMB Health Full timePatient Services Specialist I Job SummaryThe Patient Services Specialist I plays a vital role in creating a positive patient experience by providing exceptional customer service and patient care. This position is responsible for coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB...
-
Audiology Specialist II, Speech and Hearing
3 weeks ago
Galveston, Texas, United States University of Texas Medical Branch Full timeJob SummaryWe are seeking an experienced Audiologist II to join our team at the University of Texas Medical Branch. As a key member of our Speech and Hearing Department, you will be responsible for providing advanced professional skills in audiological diagnosis and evaluation, as well as habilitative and rehabilitative treatment services.Key...
-
CT Imaging Specialist
4 weeks ago
Galveston, Texas, United States University of Texas Medical Branch Full timeThis position is part of an open recruitment process. The qualifications and experience of applicants will be evaluated, and the role may be filled at a different level as necessary.Available Work Schedules:Tuesday - Friday evenings, 12:00 PM to 10:30 PMTuesday through Friday nights, 9:00 PM to 7:30 AMSaturday, Sunday, and Monday nights, 7:00 PM to 7:00 AMUp...
-
Nurse Clinician II
3 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob Summary:Nurse Clinician II - Medicine SpecialistJob Responsibilities:Provides patient care through nursing-based practices upon the American Nurses Association Standards of Professional Practice and Professional Performance.Values specialty unit, nursing, and institutional strategic initiatives and health system goals.Recognizes when assistance is needed...
-
Patient Services Coordinator
2 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist I plays a vital role in creating a positive patient experience by delivering exceptional customer service and patient care. This position coordinates clerical and medical activities of a healthcare team, patient registration, and facilitates access to UTMB services for new and returning patients.Key...
-
Patient Services Coordinator
1 week ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryWe are seeking a highly skilled Patient Services Specialist I to join our team at UTMB Health. As a key member of our healthcare team, you will be responsible for creating a positive patient experience by consistently exceeding expectations in customer service and patient care.Key ResponsibilitiesCustomer Service: Provide high-level customer...
-
Patient Services Coordinator
3 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist I plays a vital role in creating a positive patient experience by consistently exceeding expectations in customer service and patient care. This position is responsible for coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB Health...
-
Patient Services Coordinator
3 hours ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist I plays a vital role in creating a positive patient experience by providing exceptional customer service and patient care. This role involves coordinating clerical and medical activities of a healthcare team, patient registration activities, and facilitating access to UTMB services for new and returning...
-
Patient Services Coordinator
2 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryThe Patient Services Specialist I plays a vital role in creating a positive patient experience by providing exceptional customer service and facilitating access to UTMB Health services. This position requires a strong ability to coordinate clerical and medical activities, patient registration, and scheduling appointments.Key...
-
CT Imaging Specialist I or II
1 month ago
Galveston, Texas, United States UTMB Health Full timePosition Overview:The Computed Tomography Technologist I or II role is essential in delivering high-quality imaging services. This position operates within a collaborative healthcare environment, ensuring patient safety and comfort during CT procedures.Location:Galveston, Texas, United StatesDepartment:Allied HealthCompany:UTMB HealthJob...
-
Speech and Hearing Audiologist II
4 weeks ago
Galveston, Texas, United States UTMB Health Full timeJob SummaryUTMB Health is seeking a highly skilled Audiologist II, Speech and Hearing to join our team. As a key member of our audiology department, you will be responsible for providing advanced professional skills in audiological diagnosis and evaluation, as well as habilitative and rehabilitative treatment services.Key ResponsibilitiesDiagnostic Testing:...