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Patient Services Coordinator
2 months ago
The Patient Services Specialist I plays a vital role in creating a positive patient experience by delivering exceptional customer service and patient care. This position coordinates clerical and medical activities of a healthcare team, patient registration, and facilitates access to UTMB services for new and returning patients.
Key Responsibilities- Customer Service: Provide high-level customer service in all interactions with internal and external customers, ensuring patient satisfaction and safety.
- Scheduling: Schedule appointments, complete reminder calls, and coordinate financial counseling for day surgery.
- Arrival and Registration: Arrive patients, prepare paperwork/chart for visit, and verify eligibility and pre-register patients by obtaining patient demographics and third-party coverage.
- Associate degree and no experience; or an equivalent combination of education and experience relevant to the role.
- Preferred qualifications: experience with patient registration, patient appointment scheduling, and/or insurance verification.
On-site, Monday through Friday, 8am to 5pm, and as needed on occasion.
UTMB Health is an equal opportunity employer and takes affirmative action to hire and advance women, minorities, protected veterans, and individuals with disabilities.
