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Assistant General Manager

2 months ago

Rock Hill, South Carolina, United States stayAPT Suites Rock Hill Full time
Assistant General Manager

StayAPT Suites Rock Hill is seeking a seasoned professional to fill the role of Assistant General Manager. This dynamic position requires a strong leader who can oversee staff and operations, ensuring exceptional quality standards and optimizing financial performance.

Key Responsibilities:
  • Guest Experience: Deliver exceptional first impressions, ensure special requests are met, and provide a welcoming atmosphere for all guests.
  • In-House Sales: Train staff on in-house selling techniques, capture and manage front desk leads, and drive sales growth.
  • Team Development: Hire, train, and develop Team Members to their highest potential, fostering a culture of excellence and teamwork.
  • Operations: Coordinate and provide excellence in housekeeping, maintenance, operations, and inventory control, ensuring seamless day-to-day operations.
  • Security and Safety: Ensure Safety and Security processes and procedures are in place, followed, and utilized, and inform leadership of any safety hazards.
  • Financial Management: Manage financial processes, secure cash handling, and processing procedures, ensuring accurate and timely financial reporting.
  • Event Planning: Assist in planning, managing, and attending guest events, promoting a positive company image and building relationships with guests.
  • Operational Success: Drive the property's operational success and profitability, making informed decisions to optimize performance.
Requirements:
  • Housekeeping Experience: Previous experience in housekeeping or a related field is preferred.
  • Technical Skills: Proficiency in Microsoft Office products, including Excel, and ability to utilize Excel for analysis.
  • Leadership and Management: Strong leadership and management skills, with the ability to motivate and develop Team Members.
  • Communication: Exceptional written and oral communication skills, with the ability to effectively communicate with guests, staff, and leadership.
  • Organizational Skills: Exceptional organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.