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Front Desk Associate

2 months ago

Blowing Rock, North Carolina, United States Savara Hospitality Full time
Job Summary

The Front Desk Associate is the face of our hotel, responsible for providing exceptional guest service and ensuring a seamless stay experience. As the primary point of contact, you will be the first to greet our guests and provide them with a warm and welcoming atmosphere.

Key Responsibilities
  • Answer phones, take reservations, and direct calls as needed
  • Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel
  • Check-in and register guests, collect contact information, and confirm dates of stay
  • Check guests out, ensure payments are captured correctly, and confirm credits issued
  • Monitor the Property Management System for errors and discrepancies, and correct as needed
  • Monitor cancellations and new bookings, and note any anomalies
  • Assign rooms, prepare keys, and print registration cards as needed
  • Note special requests for arriving guests and ensure oversight of execution
  • Review guest records for notes, discrepancies, and other important information
  • Accommodate guest requests, respond to concerns, and provide local information and recommendations
  • Communicate with housekeeping staff on the status of guest rooms
  • Upsell guest rooms and promote hotel services
  • Maintain and execute sanitation schedules for keys, pens, workstations, and lobby touchpoints
Requirements
  • Knowledge of local area attractions, restaurants, and shops
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills
  • Maintain a strong attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and function well in a high-paced environment
Physical Requirements
  • Able to stand for prolonged periods at the front desk station
  • Able to climb stairs and assist guests with luggage
  • Able to walk hallways and perimeter of property
  • Able to twist, bend, and reach
  • Able to lift up to 25 pounds
Benefits

We offer competitive compensation and benefits, including health, dental, and vision insurance, as well as a 401(k) plan. We are an equal opportunity employer and a drug-free workplace.