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IT Support Specialist

1 month ago

Rock Hill, South Carolina, United States Global Help Desk Services, Inc. Full time
Job Title: IT Support/Help Desk Analyst

Global Help Desk Services, Inc. is seeking a skilled IT Support/Help Desk Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat.

Responsibilities:
  • Resolve technical issues and provide timely support to customers to minimize downtime.
  • Document all interactions in our call-tracking system to ensure accurate record-keeping.
  • Stay up-to-date with industry trends and best practices through regular training sessions and workshops.
  • Collaborate with colleagues and managers to achieve team goals and objectives.
  • Enhance business, verbal, and written communication skills through regular feedback and coaching.
Requirements:
  • Previous experience in help desk, desktop, or network administration with a strong understanding of client-side VPN and Citrix.
  • Ability to type at least 30 words per minute.
  • Beneficial certifications: A+, NET+, MCP, MOUS, or HDI's SCA.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

We are an equal opportunity employer and welcome applications from diverse candidates. Only those selected for an interview will be contacted.