Customer Service Delivery Specialist

3 weeks ago


Raleigh, North Carolina, United States Carvana Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Delivery Advocate. As a key member of our Market Operations team, you will play a vital role in delivering exceptional customer experiences and representing our dynamic brand in the field.

Key Responsibilities
  • Deliver Vehicles with Excellence: Safely transport vehicles to customers' doors using our custom car haulers, ensuring a seamless and memorable experience.
  • Load and Unload Vehicles: Frequently load and unload vehicles onto the hauler, maintaining a high level of physical activity and attention to detail.
  • Complete Customer Paperwork: Accurately complete customer paperwork and document all interactions in our customer tracking system.
  • Drive Safely and Maintain a Clean Record: Consistently drive safely and maintain a clean driving record, adhering to Carvana's CMV Driver Qualification policy.
Requirements
  • Customer-Facing Experience: At least 2 years of experience in customer-facing roles, with a proven track record of delivering exceptional customer experiences.
  • Physical Demands: Ability to perform physically demanding tasks, including loading and unloading vehicles, and working in various weather conditions.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to read, write, speak, and understand English.
  • Valid Driver's License: Possess a valid driver's license and be at least 21 years of age.
About Carvana

At Carvana, we're committed to providing a unique and seamless car-buying experience for our customers. As a brand ambassador, you will embody our values and passion for delivering exceptional customer experiences. If you're a motivated and customer-focused individual who is passionate about representing our dynamic brand, we encourage you to apply.



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